Personal Data Protection Terms

I. General Rules

1. Parkway Application—The term "Parkway Application" in these Terms individually or collectively refer to the internet website, WeChat website and WeChat applet of ParkwayHealth.

All Users should carefully read these Terms before using Parkway Application.

2. Parkway—The term "Parkway" under these Terms means Parkway (Shanghai) Hospital Management Co., Ltd. and/or the relevant hospitals or clinics listed in Parkway Application.

3. User Information—means all information relating to the User, including Personal Information of the User and / or Patient (see definition below)

4. Personal Information—means various information recorded electronically or otherwise that can individually or in combination with other information identify the User and / or Patient' personal identity, including but not limited to User and / or Patient name, profile picture, passport, identity card number, occupation, job title, mobile phone, bank account number, insurance card number, social media account, payment account, e-mail, personal height, weight, gender, age, blood type, personal and family medical history, description of the medical condition, medical needs, insurance information, and other personal physiological signs and medical health information.

5. Modification by Parkway—Parkway has the right to modify these Terms and notify the User through the announcement published on Parkway Application. If the User intends to continue to use Parkway Application after the Terms are updated, the User shall read, accept and comply with the updated Terms.

II. Personal Data Protection Provisions

1. Protection In Accordance With the Law—Parkway attaches great importance to the protection of the Personal Information of the User, and will protect the Personal Information of the User in accordance with relevant PRC laws and regulations and the personal data protection provisions of these Terms.

2. User's Control Over Personal Information— If the User registers his/her account on Parkway Application and provide Personal Information via this account, he/she can view such Personal Information at any time by logging onto this account. If Personal Information needs to be modified or deleted, the User can dial the phone number listed on the Parkway Application for processing.

3. Refusal to Provide User Information— If the User refuses to provide some or all of the User information when using Parkway Application, the User may not be able to complete online registration, make appointments, check lab test results and bills, make payment or enjoy other self-services through Parkway Application.

4. Information Use and Storage Period— Unless the User deletes the User information or cancels the account in accordance with these terms, or refuses Parkway’s collection or use of User information through system settings, Parkway has the right to continue to use User information during the User’s use of the Parkway Application. Parkway will securely store User information in accordance with relevant laws and regulations.

5. Information Storage Area—The Personal Information of the User is stored on servers located in the People's Republic of China. If it is necessary to provide it abroad due to business needs, Parkway will obtain the prior consent of the User and will proceed strictly in accordance with the law.

6. Information Collection Principles—Parkway Application will strictly follow the principles of lawfulness, rightfulness and necessity when collecting and using the User' Personal Information.

7. Information Collection Purposes—The Personal Information of the User collected by Parkway Application will be used to provide the User with corresponding services based on User’s appointments or consulting content and to continuously improve Parkway’s service, functions of Parkway Application and User experience.

8. Information Collection Methods—Parkway Application will collect User information through the registration or voluntary provision by the User or through other lawful means.

9. Information Collection Scope—The information collected by Parkway Application may include but not limited to the name, age, gender, nationality, height, weight, blood type, medical insurance-related information, personal and family medical history, medical records and other information related to health management and disease diagnosis and treatment of the User pursuant to the requirements of relevant service items listed on Parkway Application.

10. Use of User Information— The User authorizes Parkway to use, record and store Personal Information for the purpose of providing Users with medical and/or health care related services.

11. Protection Measures—Parkway Application will fulfill its cyber security protection obligations in accordance with the tiered cyber-security protection system of the PRC to avoid interference, destruction or unauthorized access to the network, prevent the disclosure or theft or alteration of the User's Personal Information and to effectively and continuously protect the Personal Information of the User.

If Parkway discovers that Parkway Application has security flaws, vulnerabilities and other security risk, which threatens the security of the User's Personal Information, Parkway will immediately take remedial actions and promptly notify the User accordingly.

12. Security Incident—In the event of a security incident involving the User's Personal Information, Parkway Application will investigate and evaluate the security incident in accordance with the requirements of relevant laws and regulations, and promptly inform the User of the situation and its possible impact, the measures that Parkway has taken or will take, the recommendations for the User to take to prevent and reduce the risks as well as the remedial measures for the Users. The notification of the incident will be made by way of notifications, text messages, telephone calls, emails or announcements on Parkway Application.

13. User Responsibility—The User shall, when using Parkway Application, disclose Personal Information at his/her own discretion and with caution, and shall be solely responsible for any personal data disclosure, property damage or other damages caused by his/her improper or indiscreet behaviors.

14. Permissible Disclosure of Information—Parkway may disclose User information under any of the following circumstances:

1) The disclosure is made in accordance with these Terms;

2) The disclosure has obtained prior express authorization of the User;

3) The information of the User is available to the public in public domains;

4) The disclosure is made in accordance with law or at the request of competent authorities;

5) The disclosure is made in order to safeguard the state or public security, public health, major public interests, carry out criminal investigations, prosecutions, trials or enforcement of court judgements;

6) In an emergency or under other special circumstances, in order to protect the User or other individual's life, property and other major legitimate rights and interests, Parkway has the right to disclose the User's information if a timely consent of the User is not available;

7) Parkway has the right to disclose, transfer or share the User information on the precondition that the identity of the User is not recognizable after the processing of the information;

8) Other disclosures that are not prohibited by law and deemed appropriate by Parkway.

III. Protection of Children's Personal Data

Users should carefully read the "Parkway Application Children's Personal Data Protection Policy", and without the consent of the Guardian of a minor under the age of 14 (“Child” or "Children"), Users are not allowed to upload or provide Children's Personal Information through the Parkway Application. If the User as the Guardian of a Child makes an appointment for the Child or link the offline medical information of the Child to the account on Parkway Application, it shall be deemed that the User agrees to provide information of the Child to Parkway Application.

V. Complaints and Reports

1. If the User finds that Parkway Application has any cyber security issues, or has any questions about these Personal Data Protection Terms, the User may contact Parkway by calling the number shown on Parkway Application.

2. For the purpose of ensuring the quality of service, investigating relevant facts and facilitating dispute resolution, Parkway has the right to record the calls between the User and Parkway and to copy and review the relevant recordings for the purpose of resolving disputes, optimizing technology and services, etc.

IV. Miscellaneous

These terms are excerpts from the User Agreement and should be read and interpreted together with the User Agreement. Unless provided otherwise hereunder, the terms and definitions under these terms have the same meaning as those under the User Agreement. For matters not mentioned hereunder (including but not limited to applicable law and dispute resolution, etc.), relevant provisions of the User Agreement shall apply.

Children’s Personal Data Protection Terms

Before using Parkway Application, Users must carefully read and confirm that they fully understand the "Parkway Application Children's Personal Data Protection Policy", and without the consent of the guardian(s) of (a) minor(s) under the age of 14 (the “Child” or "Children"), Users are not allowed to upload or provide the Children's Personal Information through Parkway Application. If the User as the guardian (“Guardian”) of the Child makes an appointment for the Child via Parkway Application or associates the Child's medical information to his/her/the Child’s account on the Parkway Application, it shall be deemed that the User agrees to provide the information of the Child to Parkway Application and Parkway.

I. General Rules

1. Parkway Application—The term "Parkway Application" in these Terms individually or collectively refer to the internet website, WeChat website and WeChat applet of ParkwayHealth.

All Users should carefully read these Terms before using Parkway Application.

2. Parkway—The term "Parkway" under these Terms means Parkway (Shanghai) Hospital Management Co., Ltd. and/or the relevant hospitals or clinics listed in Parkway Application.

3. Children Information—means all information relating to the Children, including Personal Information of the Children.

4. Children’s Personal Information—means various information recorded electronically or otherwise that can individually or in combination with other information identify the Children’s personal identity, including but not limited to the name, profile picture, passport, identity card number, occupation, job title, mobile phone, bank account number, insurance card number, social media account, payment account, e-mail, personal height, weight, gender, age, blood type, personal and family medical history, description of the medical condition, medical needs, insurance information, and other personal physiological signs and medical health information of the Children.

5. Modification by Parkway—Parkway has the right to modify these Terms and notify the Users through the announcement published on Parkway Application. If the Guardian of a Child as a User intends to continue to use Parkway Application after this Terms is updated, the Guardian shall read, accept and comply with the updated Children’s Personal Data Protection Terms.

II. Children’s Personal Data Protection Provisions

1. Protection In Accordance With the Law—Parkway attaches great importance to the protection of the Personal Information of the Children, and will protect the Personal Information of the Children in accordance with relevant PRC laws and regulations and the Children’s personal data protection provisions of this Terms.

2. Guardian's Control Over Children’s Personal Information— If the Guardian registers an account on Parkway Application and provide Children’s Personal Information via this account, he/she can view Children’s Personal Information at any time by logging onto this account. If Children’s Personal Information needs to be modified or deleted, the Guardian can dial the phone number listed on the Parkway Application for processing.

3. Refusal to Provide Children Information— If the Guardian refuses to provide some or all of the Children information stipulated hereunder, the Guardian may not be able to complete online registration, make appointments, check lab test results and bills, make payment or enjoy other self-services for the Children through Parkway Application.

4. Information Use and Storage Period— Unless the Guardian deletes the Children’s Personal Information or cancels the account in accordance with these Terms, or refuses Parkway’s collection or use of Children information through system settings, Parkway has the right to continue to use Children information during the Guardian’s use of the Parkway Application. Parkway will securely store Children information in accordance with relevant laws and regulations.

5. Information Storage Area—The Personal Information of the Children is stored on servers located in the People's Republic of China. If it is necessary to provide it abroad due to business needs, Parkway will obtain the prior consent of the Guardian and will proceed strictly in accordance with the law.

6. Information Collection Principles—Parkway Application will strictly follow the principles of lawfulness, rightfulness and necessity when collecting and using the Children' Personal Information.

7. Information Collection Purposes—The Personal Information of the Children collected by Parkway Application will be used to provide the Children with corresponding services based on appointments or consulting for the Children by the Guardian and to continuously improve Parkway’s service, functions of Parkway Application and User experience.

8. Information Collection Methods—Parkway Application will collect Children information through the registration or voluntary provision by the User or through other lawful means.

9. Information Collection Scope—The Children’s information collected by Parkway Application may include but not limited to the name, age, gender, nationality, height, weight, blood type, medical insurance-related information, personal and family medical history, medical records and other information related to health management and disease diagnosis and treatment of the Children pursuant to the requirements of relevant service items listed on Parkway Application.

10. Use of Children Information— The Guardian authorizes Parkway to use, record and store the Children information for the purpose of providing the Guardian and the Children with medical and/or healthcare related services.

11. Protection Measures—Parkway Application will fulfill its cyber security protection obligations in accordance with the tiered cyber-security protection system of the PRC to avoid interference, destruction or unauthorized access to the network, prevent the disclosure or theft or alteration of the Children's Personal Information and to effectively and continuously protect the Personal Information of the Children.

If Parkway discovers that Parkway Application has security flaws, vulnerabilities and other security risk, which threatens the security of the Children's Personal Information, Parkway will immediately take remedial actions and promptly notify the Guardian accordingly.

12. Security Incident—In the event of a security incident involving the Children's Personal Information, Parkway Application will investigate and evaluate the security incident in accordance with the requirements of relevant laws and regulations, and promptly inform the Guardian of the situation and its possible impact, the measures that Parkway has taken or will take, the recommendations for the Guardian to take to prevent and reduce the risks as well as the remedial measures for the Children. The notification of the incident will be made by way of notifications, text messages, telephone calls, emails or announcements on Parkway Application.

13. Guardian Responsibility—The Guardian shall, when using Parkway Application, disclose Children’s Personal Information at his/her own discretion and with caution, and shall be solely responsible for any Children’s personal data disclosure, property damage or other damages caused by his/her improper or indiscreet behaviors.

14. Permissible Disclosure of Information—Parkway may disclose Children information under any of the following circumstances:

1) The disclosure is made in accordance with these Terms;

2) The disclosure has obtained prior express authorization of the Guardian;

3) The information of the Children is available to the public in public domains;

4) The disclosure is made in accordance with law or at the request of competent authorities;

5) The disclosure is made in order to safeguard the state or public security, public health, major public interests, carry out criminal investigations, prosecutions, trials or enforcement of court judgements;

6) In an emergency or under other special circumstances, in order to protect the Children or other individual's life, property and other major legitimate rights and interests, Parkway has the right to disclose the Children's information if a timely consent of the Guardian is not available;

7) Parkway has the right to disclose, transfer or share the Children information on the precondition that identities of the Children are not recognizable after the processing of the information;

8) Other disclosures that are not prohibited by law and deemed appropriate by Parkway.

III. Complaints and Reports

1. If the Guardian finds that Parkway Application has any cyber security issues, or has any questions about these Children’s Personal Data Protection Terms, the Guardian may contact Parkway by calling the number shown on Parkway Application.

2. For the purpose of ensuring the quality of service, investigating relevant facts and facilitating dispute resolution, Parkway has the right to record the calls between the Guardian and Parkway and to copy and review the relevant recordings for the purpose of resolving disputes, optimizing technology and services, etc.

IV. Miscellaneous

These terms are excerpts from the User Agreement and the Personal Data Protection Terms and should be read and interpreted together with the User Agreement and the Personal Data Protection Terms. Unless provided otherwise hereunder, the terms and definitions under these terms have the same meaning as those under the User Agreement. For matters not mentioned hereunder (including but not limited to applicable law and dispute resolution, etc.), relevant provisions of the User Agreement shall apply.